Archive for December, 2006

Humanized Interface Puzzler #1

Friday, December 15th, 2006

Welcome to the first installment of the Humanized Interface Puzzler. For your fun, bafflement, and desire for free stuff, we’ll pose an interface design puzzler on a semi-regular basis. To enter, simply send your answer to puzzler@humanized.com by the deadline. We’ll select the best answer and post it on our blog. Then, we’ll send the winner a limited-edition* Humanized shirt and entrance to our beta program.

The first puzzler is about modes and cars.

An interface has modes if one gesture can mean different things, depending system state. Modes are at fault when you miss a call because your phones in silent mode. And there’s little worse than having the final bars of Appalachian Spring – with harmonies as delicate as frozen cobwebs – thrashed by a cellphone who’s owner has forgot to put it into silent mode. Perhaps there is something worse: having it be your cellphone. You can read all about modes, modes errors, catastrophic mistakes, and some solutions in our article Visual Feedback: Why Modes Kill.
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Visual Feedback and How Modes Kill

Thursday, December 7th, 2006

Let me set the scene. It’s the comedy film “Airplane“. The flight crew is violently ill and Striker, a shell-shocked, former pilot, is forced to land a jet full of passengers in dire need of medical attention. The air is heavy with fog, rain pounds on the cockpit windows. Over the static-filled radio comes the voice of ground control desperately talking Striker through the landing.

Ground Control: The radio is off. Our one hope is to build this man up, I’ve got to give him all the confidence I can. Turns radio on. Striker… Have you ever flown a multi-engine plane before?

Striker: No, never.

Ground Control: Thinking the radio is off. #@&*#! This is a waste of time… there’s no way he can land that plane. Striker starts to tremble.

How did Ground Control make this mistake? The answer is simple. Mode error.

Don Norman defines mode errors as occurring when a user misclassifies a situation resulting in actions which are appropriate for the conception of the situation but inappropriate for the true situation. In Airplane, the action could not have been more inappropriate for the situation.
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