Archive for June, 2009

We Nod While Talking on the Phone. Design For It.

Friday, June 26th, 2009


Admit it. Even though you know the other person can’t see you, you still nod in agreement while talking on the phone. You gesture. You gesticulate. You communicate in a medium destined never to be communicated. That extra set of meanings dies a local, meaningless death.

We gesture because it’s part of our lexicon. It’s involuntary. And those gestures matter; they really do convey information. Using them wisely in the classroom, for instance, increases the rate of learning and learned material retention. On the phone, though, we do without and use carbon-heavy transit to bridge the physical gap.

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