I'm Aza Raskin @aza. I make shiny things. I simplify.

I'm VP at Jawbone, focusing on health.

 

Thoughts on China’s Web Users: Part 1

I just spent the last couple of days in Beijing, working with the wonderful folks from Mozilla China, meeting with the major tech players, and covertly observing user behavior with other UI researchers in internet cafes. It was on of the most intense learning experiences I’ve been through in recent memory.

This is a brain dump, in no particular order, or some of the observations from the trip.

Slouch Browsing

The ineffable Mike Beltzner made roughly the same pilgrimage a month or two ago. A large portion of browsing in China seems to take the form of “slouch browsing”: one hand on the mouse, other hand dangling, slouched back in the chair. It’s a mouse driven world. Mike put it well, so I’m just going to quote him:

“Even the posture of the average Chinese internet user is different. In North America, people no longer ‘surf’, but sit engaged with their computers, interacting with the internet & pages, typing, searching, creating. In China, users usually ‘urf’ one-handed. Sitting back, clicking, watching, hopping through a web of links, not searching or navigating on their own. It’s a bizarre difference.

I was told again and again (and certainly observed) that people don’t search as frequently in China as they do in the US and Europe. A lot of this stems, I believe, from the clumsiness of the input method (the IME), but I’ll come back to this in another blog post.

Entertainment Web

The web in China is not one of work. It’s about entertainment (which certainly explains the slouch browsing posture — although which begot which is something of a chicken-and-egg problem). Baidu, Google, and many others have MP3 searches (that include downloading!). Web TV — on demand movies and shows — is ubiquitous. I saw numerous people reading novels, late into the night (it’s only $1.75 to spend the night in an internet cafe), by the lonely irradiating glow of phosphorescent screens. And, of course, massively multiplayer games are all the rage. The internet cafes even have multi-terabytes of streaming movies and TV shows (providence unknown) stored on in-house servers accessible from garish and constantly moving web pages. Even with a Chinese Google UX researcher sitting by my side (thanks Jinghua!), it took us five minutes to figure out how to wade through the right incantation of clicks to make one play. There’s the juxtopostion of people refusing to wait for content, but yet are willing to put up with all sorts of interface travesties.

People first: One chat to rule them all

The chat conglomerate QQ is it’s own rather large universe in China, and it has a business model that puts all of our cute social networking sites (Facebook, I’m looking at you) to shame.

QQ started out as chat, but no includes it’s own web browser, online television, movies, music store, voip and video chat, screenshot/cast software, and the rest of the kitchen sink. It’s, of course, the browser that first caused my brows to furrow. Getting into the browser business using chat as the thin edge of the wedge seemed backwards. It isn’t, though. In some ways, we got it backwards.

Chatting is about people first — you communicate with those around you that you care about. As a surrogate for the shared experiences you can have by being physically collocated (i.e., watching TV together), QQ has been enabling shared virtual experiences. When chatting with someone, it makes sense you would want to listen to the same thing, browse to some of the same places, and comment on a movie while watching it together.

Whereas chat is fundamentally about people with information tacked on, the Web is fundamentally about information with people tacked on.

We should be thinking about how to make people more central to the Web (and Firefox in particular) as we move forward, especially in Asia. QQ has an enormous market penetrations both on computers and cell phones. And because it is centered around people and communication, a strong sense of identity and “brand” has grown up around it. For instance, QQ users are identified by a number instead of a more memorable login name; a low QQ number is socially worth more than a high QQ number which means people sell their low QQ numbers for not an insignificant amount of money.

Incentives

QQ has a large number of contributors that aren’t in the company. For them, I was told a couple times, standard open source incentives aren’t enough to act as motivation. Working on an open source project just doesn’t have the same resume weight there as it does here. Open source isn’t considered “professional”. And the social reputation you gain from your peers doesn’t have enough sway. I’m not sure how much of this I believe, but it seems to be a common meme.

What QQ does to incentive its community is rather weird. The normal things they do is give contributors special VIP standing — special logins and special abilities. The abnormal thing they do is give those VIP folks the ability to access other people’s private data. Scary.

Privacy paradox

Privacy in China is one odd duck. From what I can tell, it is important, but only locally.

People are super concerned with Looking-over-the-shoulder privacy. Every time a computer is logged out of in an internet cafe, it restores the OS to a pristine state by (roughly) reinstalling. Digital ID theft — Game logins, QQ chat id, etc — is prevalent because the sale of pilfered digital goods isn’t really prosecuted. In fact, the “clear private data” button is so important that it is given the same visual primacy and placement as the back button in the QQ browse (yes, chat has its own browser).

On the other hand, people don’t care about their global privacy. What level of data is being kept by a service, and how it is being used, isn’t relevant in the choice of product. The huge amount of care we are putting into guaranteeing the security and privacy of data for Weave is mostly irrelevant for the Chinese market. In part, this is because the Chinese Government is pushing for a 1 to 1 correspondence between a user and their identity. In other words, stripping the layer of anonymity from the Internet. Thus, almost anything looks better than that in comparison.

The privacy paradox is that privacy maters locally but not globally. Out of sight, in this case, is out of mind.

RT @aza Thoughts on China’s Web Users: Part 1 | Follow @aza on Twitter | All blog posts

View all 114 comments


I’m sure glad you’re over there, Aza.

China has a huge web presence, which we seem to be completely unaware of, due to the language difference.

Perhaps the ‘mousing only’ attitude could be partly caused by typing in chinese being much harder than english? I don’t know.

Can you re-phrase this paragraph? I’m confused by it.

“I was told again and again (and certainly observed) that search is not as frequently used in the western world. It’s subservient to the browsing our software is named after.”

Thanks, enjoy your blog consistently.



Morton

Thanks for the impressions, I had never thought surfing could so differ by the countrys…May there is a necessity to localize software more than only by language.


@ Keith: Thanks! I actually used Skitch to capture and host the image for this post :) In fact, QQ includes some Skitch-like functionality built-in.

The IME is indeed a sticky point. Using Google requires two searches: one for the word and the other on the web. More on this later.

Let me try a rephrase of that sentence; let me know if it works.

@ Morton: Absolutely. We’ll need to think carefully about how to localize not just language, but features. To be truly global, we first have to be truly local.


Aza, this is a super excellent post. I’d never considered non-western browsing styles before. I wonder if there are similar variances in other parts of the world?



Abi

Very nice summary. Indeed, I’ve noticed that “slouch browsing” is very common among my Chinese friends.

And the fact that chat is the center of the web universe makes a lot of sense. IM remains one of the few applications that is completely separate from the rest of the web. For example, I share links and discuss movies via IM but that immense wealth of information is never used in a meaningful way elsewhere. Of course, IM is supposed to be private but it would be nice to have a model where your privacy is managed properly and data exchange is possible. IM conversations can be very useful for a wide range of other activities (recommendations, automated bookmarking of links your friends send?, ….).

But, the QQ model does not seem like the right one, either. Having all your software (browser, video chat, online tv, etc.) made by the same people doesn’t excite me. It would be much nicer to have APIs for everything. How about the prevalence of APIs in China? Is it common? From what I’ve heard, instead of APIs, reverse engineering seems to be the norm.



yksoft1

It seems Tencent will extend the QQ into a standalone operating system at some time.



Gfox

haha ,your speech is excellent and we expect you come again,China is really a big market for mozilla to win



Jinghua

Good summary! It seems you got them all!

Quick thought on Incentives: with a long and strong social hierarchy in Chinese culture, power or rights is something desired the most in many mindsets. No wonder special rights, e.g. accessibility to other private data, are more attractive to contributors than peers awards.

Also, I would say that “less authorized and authoritative” is more accurate than “less professional” when Chinese people consider Open source. Having authority is somehow crucial in people’s mind when thinking about jobs; again, back to the social hierarchy thing.



Fish

Something right someting wrong.



Fish

I am a Chinese person
But I do not know how to tell you
Your point of view is wrong
Internet cafes in China are used for entertainment
People go to Internet cafes to play games just to download movies, what the
Where are all the more students
They just go there to play the
Because the speed of Internet cafes in China than at home soon
And those who stay in their home Internet access
Are doing their job
I would also like to tell you that the Chinese input is very convenient



TNT

QQ is a big success in China, almost every internet users in China have a QQ account.
QQ has Chinese/English version on MacOS, Windows and Linux, but the windows version of QQ is the most powerfull version which intergrated the Online game, Video Chat, Voice Chat, Group Chat, Remote Desktop Control/Assistant, Browser, Multi-task Download Manager, Netdisk, Blog, Virtual Pet, Chat Room(like IRC), File transfer, Online Music Player, P2P Video Player…etc, even it has some many functions, but its interface is very user friendly, even a 6 years old child in China knows how to use it(not all of those functions, of course).
Actually, QQ have already became a lifestyle in China, people are using it to keep in touch with there friends, make new friends, read news, play online games, make social groups, store their files, sharing files, listen music, watch movies/TVs, make one-night-standings, business, teaching…etc, even a goverment officer has a QQ number too, QQ’s users are from 6 to 80, that’s really amazing…
I think tencent.com will be the most successful IT company in the world :-)



TNT

s/it has some many functions/it has so many functions/

s/be the most successful IT company/be one of the most successful IT company/

:)



Blah

QQ Sucks. When I lived in China.. it was the only thing Chinese knew. It’s bogged down more than anything I know, adds and flashing lights- spyware/malware galore! Many many links that most users don’t even use and the average person takes 4 plus clicks through the link madness to reach the place that they intend to go.. none-the-less users will memorize this catacomb of links… god forbid the day they switch up the links or add new ones… Tencent was originally a knock-off of ICQ (I Seek You)… formerly known as OICQ (Oh, I Seek You). Since the drop in popularity in ICQ, the tencent chat prog. was hardly improved on.. missing many of ICQ’s features… sort of a watered down version. Have you ever tried to use MS Messenger or Yahoo! Chat in China? Some days it’s services are blocked by the red wall, other days laggy, etc. etc. It has potential, but is none-the-less a copy-cat.


Thanks for the impressions, I had never thought surfing could so differ by the countrys…May there is a necessity to localize software more than only by language.


China has a huge web presence, which we seem to be completely unaware of, due to the language difference.



Sex

Thanks for the impressions, I had never thought surfing could so differ by the countrys…May there is a necessity to localize software more than only by language.


Thanks for the impressions, I had never thought surfing could so differ by the countrys…May there is a necessity to localize software more than only by language.


Great use of greasemonkey — I love the Dropular nav.
With Artzilla we’ve mucked a bit with using jQuery in userscripts and threw up some notes here:
http://www.xn—-ymcbk0bld8nta.com:
Not perfect — load order presents issues with noconflict()


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